Our Location
8401 Aurora Ave N, Seattle, WA 98103, USA
Auto Glass: 206-523-3655
Marine glass: 206-369-7545
8401 Aurora Ave N, Seattle, WA 98103, USA
Marine glass: 206-369-7545
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Posted on Dominic AtkatzTrustindex verifies that the original source of the review is Google. Simple windshield replacement resulting in a damaged cowling, water leak and flooded vehicle. Mike, the owner, lacks integrity and accountability. It took me weeks of contacting him repeatedly before he returned my calls. Instead of admitting fault to the damage, he rudely tried to gaslight me into believing it was my sunroof drain tubes that were the source of the leak - attempting to lure me back into his shop to charge me for the unnecessary repair of said drain tubes. Mike spoke to me as if I was a child, not a customer. I spent time and money replacing the drain tubes (as shown in the attached video). After the water leak persisted, I had no choice but to take my vehicle to an authorized Infiniti dealer that ultimately proved Quality Auto Glass’s work resulted vehicle damage and the subsequent water leak + flooding. Even with the dealership’s extensive documented evidence of the vehicle leak source, and jerry-rigged windshield cowling with globs of liquid silicone (photo attached), Quality Auto Glass attempted to accuse me of the damage and flooding. Had I not contacted Safelite and Allstate immediately upon receiving my vehicle back from Quality Auto Glass, and thereon extensively documenting the damage, I’m afraid I would have fallen victim to Mike’s lies and false accusations. Safelite had to threaten revoking Quality Auto Glass’s Safelite license before Mike finally accepted liability for his employee’s malpractice and pay for my damages. It’s a shame. I aim to support local businesses in my neighborhood. I went to Quality Auto Glass because of their good reviews and proximity to my home. While my vehicle is finally repaired, nothing will compensate me for the hours of time and stress resulting from something so simple as a windshield replacement gone wrong - not to mention, replacing sunroof drain tubes that were working fine in the first place. There are good small business owners with integrity out in this world. Unfortunately, Mike is not one of them. Take your business elsewhere.Posted on Maddie RutterTrustindex verifies that the original source of the review is Google. Shane helped me with my windshield gasket that was coming off. It was a quick fix and went smoothly. Everyone there was super kind!Posted on Brandi HernandezTrustindex verifies that the original source of the review is Google. I came in today for my sunroof, as it was leaking & Shane was so great! Very nice, gave a great explanation of what had happened (tracks were clogged around sunroof). He was able to fix it within 3 minutes and since it was such an easy fix, he didn’t even charge me! He was SO very nice & hospitable. HIGHLY RECOMMEND!!Posted on Albert LeeTrustindex verifies that the original source of the review is Google. Excellent on time work very fair on the way they do business.Posted on Winston LaJambeTrustindex verifies that the original source of the review is Google. 5 stars. Good job.Posted on Rich Mauritz-MillerTrustindex verifies that the original source of the review is Google. I called for help after a thief smashed the front passenger window of my Toyota Camry. I got an appointment the next morning, and was in and out in 35 minutes. Fantastic work!Posted on Jessie ZhaoTrustindex verifies that the original source of the review is Google. Shane and Joe inspected my window (which was stuck down), temporarily provided me with a solution for the day so I didn't have to drive around w rain coming through my car all day, and fixed it within 15 minutes the next day! I am so grateful for their expertise and helpfulness. Great auto shopPosted on TheScienceHelpTrustindex verifies that the original source of the review is Google. These guys were great. I had a rock chip in my windshield and another glass place said that it was too big to fix and I needed a new windshield. So I went to Quality Auto Glass for another opinion and not only could they fix it, it was half the price of what the other place would have been. I was in and out in less than 20 minutes. They are awesome!Posted on Austin FriedantTrustindex verifies that the original source of the review is Google. I had a great experience at Quality Autoglass for a windshield repair. They had better pricing than other quotes I received, and I was in and out quickly with a quality repair. Highly recommend!Posted on Linda JossTrustindex verifies that the original source of the review is Google. Today I had the MOST incredible experience with Quality Auto Glass! I pulled in unannounced with a broken rearview mirror and 15 minutes later and for no money, I was driving down the road with my mirror put back on. Cody approached me when I pulled in, asked me what was wrong, I pointed it out, and he got right to work. I stood there while he buzzed from my car to the garage to get parts and he was done before I knew it! Without ever having been to this business before, I felt like family. And then when it was finished, I went to pay and Cody did not want to accept any money. He did the work for free! I will definitely go back to Quality Auto Glass again!!
Fast, easy, ended up having to order in a special shape of windshield but it came incredibly fast and the change took way less time than expected!
Amelia H.
These guys were great communicators and provided fast and convenient service. They were kind and knowledgeable.
Pamela A.
I had a chip in my windshield and I called quality auto glass. They were able to get me an appointment within a day! Once I showed up for my appointment Shane explained how he was going to fix my windshield and it was all done within 10 minutes! amazing service. Thank you so much!
Elizabeth G.
Great service. Took my car in to have the weather stripping around the front windshield reattached. The did it in 10 min while I was waiting. Super friendly and helpful
Adam S.
Took it in for a broken front windshield got it replaced and fixed in an hours time very friendly staff
GREAT customer service!! These guys are amazing. I used their services twice, and they always try to help fix the windshield as much as possible. Honest and transparent in sitting expectations and not over promising but over delivering!!! Cody was an artist!!! Fixed the crack that kinda starting to spread, very nicely!! Highly recommend
They are usually busy but Cody was happy to take a quick look at it and fix it in 10mins!!!
Absolutely highly recommend!!
Marwa A.
I had a chip in my windshield and I called quality auto glass. They were able to get me an appointment within a day! Once I showed up for my... read more appointment Shane explained how he was going to fix my windshield and it was all done within 10 minutes! amazing service. Thank you so much!
Elizabeth G.
No Quality Auto Glass is more like it. Absolutely incompetent and arrogant about it. They literally told me: "Most people think insurance is to return your car to the way... read more it was. It's not. It's just to get you going." By state law, the opposite is true.
In short: My windshield was broken. My insurance recommended Safelite but they had a backlog so I tried Quality Auto. I asked them if they worked with Safeco and they said yes. Car in question: BMW 528i
1. the get in a crap Chinese windshield with 6 generic wire connectors, none of which fit my car.
2. By the time I find out, they have already glued in the windscreen.
3. They have recovered the connectors from the old windscreen and want to "make it work". They refuse to call Safeco, insist that this is the best they can do. I say "ok, go ahead, but don't f'up the car wiring (in case this happens again), keep all wiring modifications to the windscreen, and everything has to fit back the way it was. "OK"
Result:
1. The trim from the windscreen is gone at the bottom. They claim it was old and fell apart, my fault, and not part of the repair.
2. The trim panels over the rear pillars inside are gaping an inch open, over a rat's nest of wires. They claim it is because they are brittle, my fault, not part of the repair.
3. They snipped the connector off of my car and crimped on generic connector to fit the generic Chinese windscreen. Now if I ever get a new windscreen it's not going to fit, and someone's going to have to attach generic connectors because they buggered up my car.
4. One of their connectors is a bare metal spade lug, uninsulated, jammed up against the metal body
5. They lost one of the caps from my driprail. This should not even have been part of the repair.
Leo B.
My wifes VW Bug had her driver side window scratched up by a random maniac on Capitol Hill a couple months ago. I took the car in last week on... read more July 21st to finally get it replaced. When I picked up the car, Shane, I believe his name was, told me it is fixed but that there were some issues.
He said that when they replaced the window, they found that it had only been held in by 1 clip and not 2, as is normal. This will most likely cause the motor to be worn out prematurely due to the effort of raising and lowering the window on only 1 clip. He said he could fix it on another day for around $180-$200 he thinks. I drove the car away thinking the motor and clip thing will have to get fixed sometime in the future.
The next day I went to get the window "tinted" to match the rest of the car. The guy at the tinting service went to roll down the window, for the first time, and the window dropped at an angle and got stuck. He helped me get it back up and I drove it home with some tape holding it in place.
I removed the 2 door panels and found the missing clip, put it all back together and the window works fine. I learned two things:
1 - No way, no how could the window ever be raised and lowered, for the past 2 years, if it was only installed on only 1 clip, as Shane proposed.
2- They lied to my face and obviously dropped the clip when they were working on the window and didn't have the integrity to fix or stop and explain what happened.
You would think, once they saw (according to them) that there was only 1 clip visible before replacing the window, they would have stopped and called me to explain the situation. They did not do this because it simply wasn't true. They put the new window back in and tried to fasten it to 1 clip which lasted all of 2 seconds. Ridiculous!
Go somewhere else!!
Andy B.
Quality auto glass was very professional when addressing the chip in my windshield, I would highly recommend them for all auto glass repairs. Joe was especially helpful and excellent at... read more answering all my questions.
Matt
Man, what good luck I had choosing Quality! I drove in without an appointment to investigate a loud bang whenever I closed the trunk of my Chrysler minivan.
Cody looked... read more at it immediately and saw that the rear trunk window was on the verge of blowing out! The caulking had deteriorated, and my window was literally holding on by one thread. They took the window out, cleaned it up and replace the caulking all within 45 minutes of my arrival. I was in and out in less than an hour! The best part of all was the price! I was charged mostly for their labor!
If I had been driving on I-5 and hit a pothole who knows what would have happened.
I highly recommend this place and Cody who was wonderful. They took care of Grandma!
Anita M.
Logan and Cody took really good care of me. After dealing with no call back on an insurance claim with another company, I called up Quality Auto Glass and... read more told them my story. They asked me to bring the car in same-day and fixed my issue really fast just in time for an important road trip. I really appreciate the professionalism and speedy turnaround! Thank you guys!
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