Your trusted auto glass experts in North Seattle!

  No Quality Auto Glass is more like it. Absolutely incompetent and arrogant about it. They literally told me: "Most people think insurance is to return your car to the way... read more it was. It's not. It's just to get you going." By state law, the opposite is true.
In short: My windshield was broken. My insurance recommended Safelite but they had a backlog so I tried Quality Auto. I asked them if they worked with Safeco and they said yes. Car in question: BMW 528i
1. the get in a crap Chinese windshield with 6 generic wire connectors, none of which fit my car.
2. By the time I find out, they have already glued in the windscreen.
3. They have recovered the connectors from the old windscreen and want to "make it work". They refuse to call Safeco, insist that this is the best they can do. I say "ok, go ahead, but don't f'up the car wiring (in case this happens again), keep all wiring modifications to the windscreen, and everything has to fit back the way it was. "OK"
Result:
1. The trim from the windscreen is gone at the bottom. They claim it was old and fell apart, my fault, and not part of the repair.
2. The trim panels over the rear pillars inside are gaping an inch open, over a rat's nest of wires. They claim it is because they are brittle, my fault, not part of the repair.
3. They snipped the connector off of my car and crimped on generic connector to fit the generic Chinese windscreen. Now if I ever get a new windscreen it's not going to fit, and someone's going to have to attach generic connectors because they buggered up my car.
4. One of their connectors is a bare metal spade lug, uninsulated, jammed up against the metal body
5. They lost one of the caps from my driprail. This should not even have been part of the repair.

  Quality auto glass was very professional when addressing the chip in my windshield, I would highly recommend them for all auto glass repairs. Joe was especially helpful and excellent at... read more answering all my questions.

Matt

  2nd time window was smashed and they could fit me in ASAP and had my window available. They do a job cleaning up glass and looks brand new

  Great quick service on a full windshield replacement. Prompt return on calls. Very happy I used them.

  Logan and Cody took really good care of me. After dealing with no call back on an insurance claim with another company, I called up Quality Auto Glass and... read more told them my story. They asked me to bring the car in same-day and fixed my issue really fast just in time for an important road trip. I really appreciate the professionalism and speedy turnaround! Thank you guys!

  These guys were great communicators and provided fast and convenient service. They were kind and knowledgeable.

  Took it in for a broken front windshield got it replaced and fixed in an hours time very friendly staff

  My wifes VW Bug had her driver side window scratched up by a random maniac on Capitol Hill a couple months ago. I took the car in last week on... read more July 21st to finally get it replaced. When I picked up the car, Shane, I believe his name was, told me it is fixed but that there were some issues.

He said that when they replaced the window, they found that it had only been held in by 1 clip and not 2, as is normal. This will most likely cause the motor to be worn out prematurely due to the effort of raising and lowering the window on only 1 clip. He said he could fix it on another day for around $180-$200 he thinks. I drove the car away thinking the motor and clip thing will have to get fixed sometime in the future.

The next day I went to get the window "tinted" to match the rest of the car. The guy at the tinting service went to roll down the window, for the first time, and the window dropped at an angle and got stuck. He helped me get it back up and I drove it home with some tape holding it in place.

I removed the 2 door panels and found the missing clip, put it all back together and the window works fine. I learned two things:

1 - No way, no how could the window ever be raised and lowered, for the past 2 years, if it was only installed on only 1 clip, as Shane proposed.

2- They lied to my face and obviously dropped the clip when they were working on the window and didn't have the integrity to fix or stop and explain what happened.

You would think, once they saw (according to them) that there was only 1 clip visible before replacing the window, they would have stopped and called me to explain the situation. They did not do this because it simply wasn't true. They put the new window back in and tried to fasten it to 1 clip which lasted all of 2 seconds. Ridiculous!

Go somewhere else!!

  Logan and Cody were very helpful in helping my fill a crescent windshield chip and kindly didn't charge me. It's nice to come across such genuine customer service. Thanks guys!

  Very fast, reliable, work! Very nice and generous owner. I highly recommend going to Quality Auto Glass. I will, from now on, only go there. I'm grateful for their help... read more and service!